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Monday, October 20

What gets measured gets done - what that means for you

Just a quick note on reviewing the work practices of your staff with them being aware of it. Remember this:

What gets measured gets done.

It is far more accurate to measure aspects of your business - such as sales staff - without them being aware. Only then will you get a truly non-biased idea of what is really happening each and every day.

That's why the Mystery Shopper is much more effective at giving you a clear picture.

Have a good night.

Regards

Brendon

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