Yep, the father-in-law got our of hospital today. It was meant to be last week. I think he may have talked the doctors into staying longer so he didn't have to come home to....................the mother-in-law!
Yes, dear reader, she is still in my house. Until Feb25. Did I mention that??!
The point. Here's the point.
We gave the hospital staff a nice gift basket of Tasmanian (that's where the parents bin law are from) goodies. Wines and cheese and chocolates. And they were very appreciative.
And just today Jo and I went and had a drink with a client for whom we've just finished some work. We gave him a Thank You card, a bottle of wine and chocolates to share with his staff.
We sent a bottle of champagne to a client who won a major contract just last week.
People absolutely love getting stuff. Whether it is a card, a letter, a box of chocolates or a bottle of wine. Just say "Thank you" and your clients will love you for it. And then they'll return.
But don't think of it as a cynical thing. It's just a nice thing to do.
The client Jo and I saw today is a great example. He's been a great client. A breeze to work with. very receptive and open. His staff are kind and nice. He took a chance on selecting us to do a job for him.
He has put food on my table, created work for the team here so I can keep them employed (!), and been just great. The least I can do is say "Thanks".
Say "Thanks" to your customers for being customers. They are the most important person in your business.
Brendon
[ comments ]
Post a Comment