Monday, February 23  

Even night owls need service

I'm off to Sydney on Wednesday with Jo. As you can probably tell from the late hour of my usual posts, I'm a night owl.

Last night at 1 a.m I booked our flights on the Internet. And promptly booked the wrong day. D'oh!

We're flying Virgin Blue, so I quickly checked up on their web site and found the customer service number. I rang the number at 1 a.m not really expecting anyone.

The charming Mary answered the phone and even sounded like she was bright-eyed and bushy-tailed. She fixed up my booking in a matter of seconds and sent me on my way a very happy boy.

2 points there:

1. Virgin Blue have a great system. Instant booking straight into their system.

2. Great support. 24-hour.

In this day and age of instant everything we really need to provide exceptional levels of quickness (my old grammar teacher - Ollie Wilson from New Town High in Tasmania, Australia if you're reading Mr. Wilson! - will kill me for that sentence!) in our business.

Cheers.

Brendon