Thursday, February 5  

Happy Anniversary to me

It was my wife and I 15th wedding anniversary yesterday.

We had dinner with the family then, at about 8 pm, and then palnned to go to a local beach to grab an icecream and take a stroll along the beach.

I stuffed $50 into my jeans pocket and we headed out.

When we got to the beach we changed our mind about the icecream and went into a restaurant on the beach to have dessert.

My wife loves dessert wines as well, so we had dessert and wine. And then coffee to finish off.

I came up short!

Because I only had $50 on me I kept a mental tally of what the cost was. In my head it was about $46.

I went up to pay and the waiter handed me the bill for $56.

"Mate, I'm going to be short. But I'm pretty sure the bill is less than $50."

"No, it's $56. You had this and this and this...."

Turns out they charged us for 3 desserts instead of just 2.

He adjusted the bill, we paid and left.

Opportunity missed

Another example of appalling service by what's supposed to be a service business.

There was no apology. The waiter simply adjusted the bill and handed it to me to pay.

I'm the customer. I'm sitting there thinking "Have these guys just tried to rip me off deliberately?"

I would have been very interested to see what happened if the bill really was $56 and I only had $50. My guess would be a lot of complaining on their part.

As businesspeople, we have to do everything to make sure our customers come back again and again and again.

I might go back tonight, have more dessert and wine and try it again!!

Cheers.

Brendon