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Thursday, August 18  

Using SMS For Business

Using SMS For Business Use

In Australia in 2003 there was an estimated 4 billion text messages sent to mobile phones. That number is predicted to rise to nine billion in 2008.
  • Imagine an SMS message sent instantly (and automatically) to your customer confirming the order they've just placed.
  • Imagine an SMS message sent to the customers of your restaurant letting them know that there will be a free entree with all main courses orders for tonight.
  • Imagine your personal training client receiving an SMS reminding them of their appointment today.
Can your business use SMS to reduce contact costs, enhance communications and increase customer service?

Regards

Brendon
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[ comments ]

They way I see SMS is that is a personal one-to-one communication channel. It is used by your friends to send short messages that need little explanation.

If this is used for commercial purposes it may be seen as an intrusion.
Thanks for the feedback

Couldn't agree more. If it's not personal then it's annoying. The 3 scenarios above would all be quite reasonable I think.

A spam SMS would be far more intrusive to me than an email.

Cheers

Brendon
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