How To Lose A $30 Repeat Customer By Not Giving Him A 5c Fork
Here's one that I thought would be a gimme.The last 2 Friday nights my 14 yo son has played soccer.
My wife and I have dropped him off at the game for his warm up and then darted off to get some takeaway pasta.
Both times we did this the pasta joints didn't provide cutlery with the food.
Sure, I eat like the photo shows most of the time, but when I'm eating with my wife I try and act a little nicer!
You would have thought that providing a plastic knife and fork would be a pretty obvious thing to provide with takeaway food. But nope.
"No Fork For You - One Year!"
The first place gave us a steel fork, the second place gave us nothing and then very begrudgingly allowed us to sit at an outside table of the empty restaurant so we could eat (this was after I offered them $5 for a fork and they said no).
Yep, I was willing to fork out for a fork ;o)
Thai Restaurant To The Rescue
As we went to sit down we noticed a Thai restaurant a couple of doors up - they kindly gave us some plastic knives and forks.
Who do you think we'll buy takeaway from next time?
All for the sake of a 5c plastic fork.
Sometimes things that seem very obvious to you as the buyer aren't so obvious to the seller.
Cheers
Brendon
[ comments ]
This incident makes me suspect one of two things ... either the owner is away doing other things and unaware how customers are being treated, or the owner is using someone else's money and doesn't really want tostay in business ... thus hoping for bas sales so s/he can close up shop.