How A Smart Operator Develops His Web Site

by Brendon Sinclair on December 17, 2009

Anthony and I spent the past couple of days with one of our clients who is a smart operator.

Not so much that he’s smart – he’s English after all (and yes Big Dave, I’m sure you will read this!  And yes, he does look like the photo on the right.).  It’s just that he thinks differently.I Have An Idea

This guy has just taken over a business and he wants the current web site redeveloped.

The Web Site Isn’t An Expense

He doesn’t see his web site as an expense at all.  That’s the last thing he sees it as.

He sees it as an asset that will do a range of things:

  • provide a better service for his customers
  • enable him to reduce costs
  • generate income via upsells

A Solutions Focus

The web site development isn’t a matter of us putting together a pretty design after a 1 hour chat.

The web site development is about talking to him and his key management to identify opportunities.

  • It’s about discussing how his current business processes work so we can identify ways to make the flow easier for everyone.
  • It’s about finding solutions to his problems (and his problems are the exact same problems of every single business – make more profit).

It’s Not About The Cost

The web site development has almost nothing to do with cost.

It’s all about the value the site provides.

Cheers

Brendon

Cheers,

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