Comments on: How To Annoy Your Customer 101 https://www.tailored.com.au/how-to-annoy-your-customer-101/ For Web Sites That Actually Work Tue, 07 Feb 2012 05:18:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Terry Hands https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6356 Terry Hands Tue, 31 Mar 2009 05:43:20 +0000 http://www.tailored.com.au/?p=7013#comment-6356 A client of ours in Sydney sent documents to our HO in New Zealand via Aus Post International Express. Never arrived and they don't know where they are. A client of ours in Sydney sent documents to our HO in New Zealand via Aus Post International Express. Never arrived and they don’t know where they are.

]]> By: Brendon Sinclair https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6355 Brendon Sinclair Tue, 31 Mar 2009 01:43:34 +0000 http://www.tailored.com.au/?p=7013#comment-6355 I think I'm with you Philip They just want the sale then that's the end of it for them. No-one cares as long as they make their numbers. They need a need position there: "Person to provide solutions to problems and has the authority to get it done". I think I’m with you Philip

They just want the sale then that’s the end of it for them.

No-one cares as long as they make their numbers.

They need a need position there: “Person to provide solutions to problems and has the authority to get it done”.

]]> By: Philip https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6351 Philip Tue, 31 Mar 2009 00:10:56 +0000 http://www.tailored.com.au/?p=7013#comment-6351 Hi Brendon, I don't trust any of them! I have a standard discouraging email explaining the bad form that Fedex will put film makers through when they use them to get a parcel tracked to us! Hey, why not set up a new system that a traveler from say Aust to France who is getting on a plane the day you need stuff delivered takes your important documents directly to France for you? a bit like a personal courier.... it could be a challenge to fine tune but could also be a brilliant solution. I think the real problem is that the business ethos of these couriers is get the sale and get paid and then it is "all care, NO responsibility!". Ultimately you WANT a delivery that is on time, as promised and NO crap. They should offer a double your money back guarantee to back up their claims, If they under promise and over deliver, they would have far more happy customers. Hi Brendon,
I don’t trust any of them! I have a standard discouraging email explaining the bad form that Fedex will put film makers through when they use them to get a parcel tracked to us!
Hey, why not set up a new system that a traveler from say Aust to France who is getting on a plane the day you need stuff delivered takes your important documents directly to France for you? a bit like a personal courier…. it could be a challenge to fine tune but could also be a brilliant solution.
I think the real problem is that the business ethos of these couriers is get the sale and get paid and then it is “all care, NO responsibility!”. Ultimately you WANT a delivery that is on time, as promised and NO crap.
They should offer a double your money back guarantee to back up their claims, If they under promise and over deliver, they would have far more happy customers.

]]> By: Brendon Sinclair https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6350 Brendon Sinclair Mon, 30 Mar 2009 23:24:47 +0000 http://www.tailored.com.au/?p=7013#comment-6350 Howdy peter Good to hear from you. Yep, Fedex is here and I checked them out. Their guaranteed delivery was to be the Thursday which was 2 late. Honesty/competency might not make you a sale, but at least it doesn't screw your brand. Cheers! Brendon Howdy peter

Good to hear from you.

Yep, Fedex is here and I checked them out. Their guaranteed delivery was to be the Thursday which was 2 late.

Honesty/competency might not make you a sale, but at least it doesn’t screw your brand.

Cheers!

Brendon

]]> By: Michelle Gaby https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6349 Michelle Gaby Mon, 30 Mar 2009 22:44:20 +0000 http://www.tailored.com.au/?p=7013#comment-6349 Brendon, This is why tracking & gps has not been installed in our trucks as yet. Just trying to control freight for South East Queensland is hard enough. There are ridiculous hold ups due to infrastructure that we are unable to work around efficiently, so if it can't be done locally, how the hell do they think they can do it globally? Then, if you think I would give that info to my customers - you have got to be kidding!!! We can guarantee the temperature, but, there is no way we can specify a time! Good Luck - What about a fax? Email? Carrier Pigeon? Brendon,
This is why tracking & gps has not been installed in our trucks as yet.
Just trying to control freight for South East Queensland is hard enough. There are ridiculous hold ups due to infrastructure that we are unable to work around efficiently, so if it can’t be done locally, how the hell do they think they can do it globally? Then, if you think I would give that info to my customers – you have got to be kidding!!!
We can guarantee the temperature, but, there is no way we can specify a time!
Good Luck – What about a fax? Email? Carrier Pigeon?

]]> By: Peter Davis https://www.tailored.com.au/how-to-annoy-your-customer-101/#comment-6348 Peter Davis Mon, 30 Mar 2009 14:33:54 +0000 http://www.tailored.com.au/?p=7013#comment-6348 Um, don't they have FedEx in Australia? Um, don’t they have FedEx in Australia?

]]>