We all want to feel special, and we can do that in business for others by remembering them.
On Saturday, Mel and I went out with a friend of ours for dinner.
Our friend had been at this restaurant before and soon after we were seated the owner came up to her and said:
The Owner Came Up To Our Table
“Hello! You’re the writer, you’ve been here before,” he said.
“Yes,” our friend said.
“You sat at that table,” said the owner, pointing at a table to the side.
“That’s right,” said our friend.
“You had the Ravioli Vegetarian,” he went on.
“Yep,” said our friend.
No Biggie…….Or So You’d Think
Quite interesting. The owner remembers his customers, but many restaurant owners do.
No biggie…….or so you’d think.
The owner was right on all of those counts, so he obviously remembered our friend.
But here’s the kicker.
He remembered her from 21 years ago.
Amazing.
Cheers
Brendon
Cheers,
{ 1 comment… read it below or add one }
Hi Brendon
As the friend in question, I feel compelled to agree with you that the amazing reception and memory of the cheery owner of this restaurant really does make you feel special — and loyal, too. I will absolutely be back one day soon for another helping of Ravioli Vegetarian — it’s the best!
And the name of this gorgeous restaurant? Marinara Restaurant at Sanctuary Cove.