What To Do When The Customer Complains
Mistakes can happen and they can happen a lot. We all try to minimise them in our business, but nobody's perfect.
So, how should you deal with complaining customers?
- 4% of dissatisfied clients complain
- 91% of dissatisfied clients will not do business with you again
- 80% of dissatisfied clients tell 10 people
- 20% of dissatisfied clients tell 20 people
You must love complaining clients.
Complaining clients tell you where you are going wrong. They're the ones at the front line, testing out your service. And they're the ones who, should you work it right, will be your most loyal clients.
To build a successful and profitable business, you must love complaining clients.
Then fix the problem. Easy!
Brendon Sinclair
[ product review ]
The Web Design Business Kit
** Winner Web Design Library - Best Book of the Web Industry 2004 **
The Web Design Business Kit is a compilation of everything Brendon has ever done and every document he has ever used to build and grow his business!
It contains two huge ring-bound folders with over 700 letter size (8.5x11) pages, plus a CD-ROM which has everything you need to build a thriving Web Design Business...
To find out more about The Web Design Business Kit click here
